Delivery

New Zealand

All items are normally dispatched within a day of your order and usually delivered the next day by Courier Post/NZ Post. Delivery can sometimes be delayed by a day or so for rural addresses or due to courier volumes. Delivery is $7.90 per urban order and $9.90 for rural delivery. All orders are tracked and signature required, unless you specify otherwise. Please get in touch for an estimate for delivery to Stewart Island or the Chatham Islands, as additional delivery courier costs may apply.

Gifts

Any orders marked as a gift will be dispatched with a gift card and include your personal message - please enter this at check out.

International

Due to international mail delays and high postal surcharges when sending from New Zealand, international orders are unfortunately not available.

Returns

I am happy to offer exchanges. Please make contact within 7 days of delivery and return items within 14 days of delivery. As my items are made to order, I am unable to accept cancellations (and offer a refund) if you change your mind but please get in touch if there are any issues with your order and an exchange or a return/refund can be organised. Any refund will be for the cost of items only and will not include shipping costs (unless the issue rests with the seller).

Conditions of return

Buyers are responsible for return postage costs and it is recommended a tracked and signature required service is used so a claim can be made if the item goes missing in transit. If the item is not returned in its original condition, the buyer will be responsible for any loss in value. Thank you for your understanding.